Unfortunately, we have seen a dramatic increase in businesses choosing the wrong web designer or agency to help them with their project.
This has resulted in a lot of business owners contacting us and asking for help.
The help that we can provide takes many forms, and while it is uniquely specific to each situation, the outcome is always the same - the business owner that reaches out to us gets the end result they desired
A fully finished website, and peace of mind that the web agency they initially hired won't be taking advantage of them any longer.
Website Rescue is a service we honestly wish we didn't need to provide, but keep being asked to.
As mentioned, the specifics of each case will mean our approach changes from client to client.
As a result, it's probably easier to give you some scenarios where clients have reached out to us and you can see if you relate to any of these:
Your Web designer or agency...
These are a few of the scenarios we are contacted about on a regular basis, and we can help you with all of these situations.
This company approached us after they had hired a web agency to develop a new website for them so they could provide online purchasing to their customers who had trade accounts.
They had been promised a 3 month project timeline and a fixed cost for delivery.
8 months later, the agency they hired had demanded multiple additional payments to keep the project going and eventually stopped communicating with them.
With customers constantly asking for an ETA on the new website, this business felt completely stuck. They had paid out tens of thousands of dollars for the initial project, along with thousands more in additional (unexpected) payments and had absolutely nothing to show for it.
They felt like they couldn't end the relationship and start again after investing so much into it, but didn't know what to do and how t get this agency to take action to finish the project.
We were brought on in a consulting capacity to help facilitate the completion of the project.
Our knowledge of how agencies operate, understanding of the technical terms, and expertise in web design, allowed us to come in and show the agency their behaviour was no longer acceptable.
Within 7 days of us being brought on, the original agency was not only back in communication, but they actually made this clients project a priority and brought the project to a point where it could go live.
This was after months of either not communicating at all, or telling the client there was no way to give any ETA on completion.
There were several areas in the layout and design of the website that the original agency said was impossible to be completed, so part of our role was to sort these out - which we did within that 7 day period as well.
This client went from having no website, no ETA, an agency that wasn't communicating, and tens of thousands of dollars spent on something that looked dead in the water, to having their new website fully completed and operational within just 7 days because of our assistance.
This company had hired someone a family member recommended to build them a new website.
After more than a year of going back and forwards with the web designer, this business owner made the decision that something needed to change to get this project completed.
The web designer didn't speak English as a first language, which made communicating more difficult, and this was leading to a breakdown in understanding over specific areas of the website.
The web designer had also told the business owner that they should finish the website themselves - seemingly giving up on finishing the project - even though they had been paid for this job.
We were asked initially to help in a consulting capacity - to use our technical knowledge and act as the middle-man and help explain to the client what the web designer was asking of them.
It turned out that it would be much faster and much more cost efficient if we just took over the website build.
As a result, we replicated what had been created to that point for the new website and then discussed with the client what finishing touches they wanted on this new website to get it live and operational.
We also provided the client with a few extras, like tutorials on how to manage content etc. so they could be in the best position possible moving forwards.
After dealing with this for more than a year, we were able to get this clients new website live and operational within 2 weeks of coming on board.
This company had been working with a local web design agency for a number of months and communication had stopped.
The website was half finished, but it was a live site, which meant all visitors could see that it wasn't optimised and had lots of work needed to bring it up to standard.
We were asked initially to finish this website and bring it up to standard.
We initially made attempts to contact the original web agency to see what the story was, but quickly found out that the original agency was a small 2 person team that did websites on the side and this really wasn't a priority for them at all.
After gaining access to the website, we brought the site up to standard and made sure to optimise each area of the site to ensure it was high-converting.
We also followed up with the original agency to gain access and control of the domain name for the client, as the agency actually owned this and didn't allow the client access to their own domain name.
With the domain name secured and put into the clients name, and the website complete, this was another job well done for us.
It has been a real pleasure to work with Vision Digital. Their communication was excellent and they were able to help get our online shop go-live after an 8 month delay from another company.
Also, they fixed a multitude of issues that were wrong.
I am so grateful for their expertise and would 100% recommend Vision Digital.
Treena van Rijssel
MARDAG Holdings
Absolutely brilliant to work with. The whole team at vision digital adopt a collaborative approach when it comes to working with clients. They take the time to get to know the client, who they are, what they do and how they approach their work.
Would absolutely recommend them to anyone and I would definitely work with vision again in the future!
Sahar Rahmani
Roscam Dental
Vision Digital did an exceptional job.
They went above and beyond what was expected of them throughout our time working together. Vision Digital was always readily available to answer any email or questions and do everything in their power to ensure I was a happy customer.
You should choose Vision Digital because of their professionalism, expertise, attention to detail and ability to follow through on their promises and over deliver.
Andrew Roberts
ARC Rehab Physiotherapy
